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ABOUT J. MICHAELA

Celebrating Beauty and Style

J. Michaela, where we are free to express our style in the most affordable way. We pride ourselves on providing amazing customer service to match our amazing quality of fashion. We want each customer to feel beautiful and confident in the skin they are in. Our items are just to complete the confidence you already possess.

SHIPPING AND DELIVERY

How We Do It

Please be aware that all orders are processed in 48 business hours (NOT including weekends, sales, holidays). 

Orders generally ship within 5-7 business days after purchase. 

Please note that ordering a PRE-ORDER item will result in shipping delays as the item will be available to ship at a later date. 

All orders placed on Friday after 12:00 p.m. EST will begin processing on the following Monday.

Available shipping methods for domestic orders include:

USPS Mail: $12.00 (5-7 business days)

Free Shipping (USPS Priority Mail): for domestic orders over $100.00 using the code: "Free Shipping". Free Shipping not applicable with other promotions.

J. Michaela is not responsible for any delays in delivery caused by unclaimed packages or incorrect shipping addresses (the shipping address the customer enters at the time of the purchase is the address we will ship the package to).

Return & Exchange Policy

J. Michaela understands that ordering online is not always an easy task. We want to make your online shopping experience as easy as possible. We are happy to accept your returns for a store credit to be used towards a future purchase.

Return Guidelines

    1. Items returned within 30 days of their original shipment date will be eligible for a store credit. Returns received after this date will be refused and returned to you at your expense.

    2. All returned items must be in their original condition, unworn, unwashed, and undamaged. Any returned items that appear to have been worn, washed, or damaged in any way will result in a 15% FEE or ineligibility to receive store credit.  

    3. Accessories, Designer-Tings, Bodysuits and Swimsuits are FINAL SALE.

    4. J. Michaela does not offer refunds or exchanges. If an item is returned, store credit will be issued for the subtotal amount.

    5. If your item was damaged/incorrect upon receipt email info@jmichaela.shop within 6hrs of receiving the package with photo proof. Failure to do so will result in our inability to replace your item.

    6. All items are returned to J. Michaela at the expense of the customer. Please be sure to include a note inside the return package with your name, order number and reason for the return.

    7. A tracking number for the returned package must be obtained by the customer in case the package is lost on its way back to J. Michaela Failure to do so may result in us not being able to process your return.

    8. Any returned items that do not meet our terms will be discarded  upon receipt.

    9. Please keep in mind that original shipping fees are NOT refundable and not applicable to your store credit.

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